I can confirm this address being inside the UK. Luckily she wasn’t with me when the wheel had come off. Parcel2Go is not taking any responsibility and now they have my parcel and the money. ... Parcel2Go - Smart Send - How to Send Parcels with Smart Send - Duration: 5:16. Damaged item using your service. Our most popular destinations for legal help are below. I paid for delivery to Brazil the item was marked as a gift for someone! My parcel is damaged. (b) for any damage caused by our negligence, breach of duty, or other wrongful act or omission, which you have, or you have arranged to be, repaired, unless it is agreed by us that the repair work is to be carried out and that a repairer approved by us undertakes this work; or Regards, Hermes and mediation hints. Can I seek my rights in court with a legal advisor/solicitor/lawyer, or no, what do you think? Slow response. I'd not receive my parcel. LIES ABOUT DELIVERY. Overcharged. Please enter the email address you used to book the parcel and the SIN reference number. And I know from experience. I would say yes that they are contractually obliged. Legal Disclaimer: The content appearing on our website is for general information purposes only. © 1995 - 2019 TheLaw.com LLC. If due to any reason, you don’t want to proceed with your order, you can easily cancel it. I had rented the car for 4 days and it had been fine. Now the problem here is that in the tracking order it says delivered and signed by my receiver, so my question is can I still ask for a signature and adress to which my package has been deliver when they are telling me in has been lost? The parcel contained Xmas gifts including a voucher (you needed to state contents on outside of parcel). I need to to look into their insurance policies regarding modified parts and whether they were actually notified as the car would have been voided for rental. Have you informed them that their record of delivery is incorrect and that in fact it has not been delivered? Believe it or not I had a next delivery come today by my Hermes! I have also used the Action Fraud Police website to generate a complaint which then gave me a reference number to use to dispute a credit card transaction with the bank as I was charged for car rental insurance twice. Loading... Unsubscribe from Parcel2Go.com? From 895 reviews. Please note: • That we deliver Monday to Friday 7am to 5.30pm and Saturday 7am to 2pm. No reply from Parcel2go. Parcel collection driver. Reckon judging on review they steal good and sell on and make their money that way. What value did you declare when you organised the delivery? 6.5 We shall not be liable to you under any circumstances for: https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003, Natwest Bank Transfer Fraud Call HMRC Please help. I do not know if I will be reimbursed what I paid for them to be delivered until after the parcels arrive back with me, which I am told could be 28 days. I can confirm this address being inside the UK. Please note that you are also able to purchase Parcel Protection from us for your Consignment during the ordering process; Send a parcel from just £1.95 exc VAT, and compare parcel delivery quotes from cheap UK courier services! Lost delilvery. Please enter the email address you used to book the parcel and the DPD reference number. If you are unsure of your reference number this can be found on your confirmation email. (c) it is not possible for us to obtain cover which would give unlimited compensation for our full potential liability to all of our customers and, even if it were, such cover would be much cheaper if taken out by you (rather than us taking out such cover and passing the cost on to you) and, on that basis, it is more reasonable for you to take out such cover from an independent third party. September 27, 2019 in Postal and Delivery Services, Please note that this topic has not had any new posts for the last 478 days. (b) for any damage caused by our negligence, breach of duty, or other wrongful act or omission, which you have, or you have arranged to be, repaired, unless it is agreed by us that the repair work is to be carried out and that a repairer approved by us undertakes this work; or, The Limitation on the Amount of our Liability. 6.4 We shall only be liable for damage or loss caused to you if it is caused by our negligence, breach of duty or other wrongful act or omission, and only subject to the limitations set out within this clause 6 and clause 7. Not delivered. https://t.co/n6rbmONKcp, 1998 and 1999 Student Loan CCJ. I am very sorry that you have not received your order, I would recommend making contact with the sender of this parcel and ask them to provide you with an update. Contacting parcel2go has been extremely hard and I have waited days for a reply. All information available on our site is available on an "AS-IS" basis. ... All payments processed by Parcel2Go… If your order is not delivered to the customer, you will get a full refund including tax. Thank you. Of course, Hermes and Parcel2Go are not … https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786, Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/, Please note that this topic has not had any new posts for the last. (c) it is not possible for us to obtain cover which would give unlimited compensation for our full potential liability to all of our customers and, even if it were, such cover would be much cheaper if taken out by you (rather than us taking out such cover and passing the cost on to you) and, on that basis, it is more reasonable for you to take out such cover from an independent third party. Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour. Damaged item using your service. Thank you for your response and the clear explanation, Very interesting to read and digest . As for how how turo works. https://t.co/XnVJlrcps3. Often, as happened in December 2014 when City Link went into administration, the firm may still hold the parcel for you at its depot, but this means you'll need … Posting on this thread is likely to mean that you won't get the help and advice that you need. Parcel not delivered. My parcel tracks as delivered but my customer has not received it. I suppose they are trying to rely on the fact that you didn't buy any parcel protection and therefore they are relying on their clause the you are not entitled to recover the value of the parcel – only the service. On the tracking options in the site, the parcel is written as delivered, but it has not been delivered. (b) any other special or indirect losses, costs, damages, or claims which do not arise naturally as a result of our negligence, breach of duty, or other wrongful act or omission. 6.5 We shall not be liable to you under any circumstances for: (a) any direct or indirect loss (including, but not limited to loss of profits, or loss of goodwill); or. (a) any direct or indirect loss (including, but not limited to loss of profits, or loss of goodwill); or My parcel tracks as delivered but my customer has not received it. On the tracking options in the site, the parcel is written as delivered, but it has not been delivered. You can privately advertise your car on there for rental but get all the perks of insurance and guarantee etc. Share. ... All payments processed by Parcel2Go.com Limited Have we helped you – would you like to make a donation to us? We can provide a proof of delivery which shows the signature of the recipient. Entrez le numéro de suivi pour suivre les envois de Parcel2Go et obtenir l'état de la livraison en ligne. Please note that you are also able to purchase Parcel Protection from us for your Consignment during the ordering process; (e) in light of the above, we wish to limit our liability for any damage or loss caused to you to a level which we consider reasonable to our low charges for providing the Services; 6.4 We shall only be liable for damage or loss caused to you if it is caused by our negligence, breach of duty or other wrongful act or omission, and only subject to the limitations set out within this clause 6 and clause 7. We explain what happens if your parcel is delayed and whether or not you can get compensation. I am sorry to hear about the non-delivery of your parcel. PARCEL2GO – Parcel not been delivered! HRM. For general inquiries, you can also search the website's extensive … If you are unsure of your reference number this can be found on your confirmation email. When you say that they have said that the parcel is lost. is that correct? How Can You Contact Parcel2Go UK? On the last day I pulled of and it was like the wheel was egg shaped (ride was really bouncy) I then began to pull over as this was not right and then I felt the whole wheel come off. Still Awaiting Reply. Welcome to TheLaw.com! Refund of postage and legal contract liability I want to point out to all Parcel2go customers that if the parcel is collected but gets stuck in the courier system and shows on P2G tracking that it has not been delivered, you have to wait 7/10 days while they open an investigation case … Blog   did you add comments on the pdfs I uploaded and all I have to do is to redownload them and see your notes? Never again. Hi sorry for the big paragraph. Whatttttttt? Employ only online chat no phone numbers. Driver. Basically goods not delivered start enquiry wait 14 days, follow up wait 14 days, can't talk to them no idea where my parcel went, or any follow up and haven't paid me back. Posting on this thread is likely to mean that you won't get the help and advice that you need. My parcel hasn't been delivered Which parcel hasn't been delivered? What is its value? What was the item that you are sending? Slow response. So they have admitted that they have lost the parcel – effectively they are admitting that they have breach the contract or have acted negligently. . Beware of homophones! Where you purchase Parcel Protection for your Consignment from us, our liability to you is limited to the lesser of: (i) the value of the Parcel Protection taken out; or (ii) the actual value of the Consignment at the date of loss or damage (as applicable). My … 3 weeks on my package has not been delivered … I am sending the parcel as a private person. What can I do? 8.6 The procedure for requesting a refund is as follows: (i) on our website, go to the Our Live Help Desk section; (ii) enter your Parcel2Go reference number; (iii) if your claim is in connection with a Service failure, please provide your parcel tracking number; and. Just one more thing before I go to them. The people providing legal help and who respond are volunteers who may not be lawyers, legal professionals or have any legal training or experience. No level of Parcel Protection that you purchase from us will render allowable any item which is on the “Prohibited Items” list. I’m waiting for a parcel but the company has gone bust, how can I get my delivery? Product or Service Mentioned: Parcel2go Delivery Service. No level of Parcel Protection that you purchase from us will render allowable any item which is on the “Prohibited Items” list. The Extent of our Liability Make sure that you ask them in writing. Did you send the scarf because you are selling it to somebody? My parcel collected then dissappeared! Are they obligated to present me a signature if I ask them to? How do they have the power to do so as I cannot take my initial rental fee back for unsatisfactory service. I have sent a parcel with Parcel2Go but it has not been delivered to the person. On the tracking options in the site, the parcel is written as delivered, but it has not been delivered. Rinku B. I AM BADGERING YOU AND MAKING MY COMPLAINT BECAUSE … I sent a package with Parcel2Go. Firstly please accept our apologies that you are having to check out this section of our website. My parcel is damaged. Parcel2Go Live chat is a feature available 24 hours a day and 7 days a week in the website to stay connected with its customers. Alternatively sign in to your account or register with us if you haven't already (make sure you use the same email address you used to book the parcel). No accountability. Failed delivery, failed response. Parcel2go Delivery Service reviews: Lost parcel with no way of getting answers. Requesting a Refund. Read Guest's review of the Parcel2Go, 501 of 895 Parcel2Go reviews, & compare with other Postal & Delivery Services at Review Centre. Now I have read their policies regarding refunds and etc., but unfortunately, I am not educated enough to understand what exactly are my rights here. Suggestions However, we have delivered this parcel to the address we had been provided for the recipient. It is possible that the law may not apply to you and may have changed from the time a post was made. Then a decision will be made about a refund. Where you do not purchase Parcel Protection, you confirm that you accept the risks of not doing so. Please take a moment and Register today! Please enter the email address you used to book the parcel and the PFW reference number. As a consequence, the parcel wasn't delivered on the day it was expected. If there is no chance, it will be much appreciated as well, because I will know not to dig more into this. If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post. All attribution rights and moral rights in my copyright work are asserted. If you are trying to post a different story then you should start your own new thread. Read or contribute to the latest legal news in. Please enter the email address you used to book the parcel and the HRM reference number. Once the order is canceled, you can apply for a refund … Location not as described and owner screamed that we are never getting a refund @emblefarms, Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON**, Natwest Bank Transfer Fraud Call HMRC Please help. Over charged for my parcel. https://t.co/OaBxa9BedG, Debt management way forward. Parcel2go Delivery Service reviews: Parcel not delivered. I was told to wait before putting in a claim as Parcels could not be classified as 'lost' until after a period of time. SUBMITTED TO THE BADGER BY. If you do anything on the Internet then make sure you take screenshots or record the screen procedure using some video app. Thank you. Read Isabella's experience of Parcel2Go, and other reviews on A Spokesman Said. Thanks for all the advice. You've already flagged this Reply from Parcel2Go. . If we did not deliver your parcel on the day that you requested, please contact the depot holding your parcel, they will then be able to advise you. In their site it is stated that the object is delivered and signed by my friend, but my friend is saying he has not received the object and I trust him. For this to have happened it was either dropped from a great height or handled very very carelessly. Yes I have informed them and they closed the case due to the fact I have not ordered parcel protection, and because of this I am looking for a legal advise how to proceed next. Reply. We currently cannot give specific times for deliveries. turo.com Car rental dispute. If there is no chance, it will be much appreciated as well, because I will know not to dig more into this. Absolute disaster. If they produce a signature then you may have a problem. It is not a substitute for professional legal assistance. Parcel still not delivered. Loosing parcel. Now I have read their policies regarding refunds and etc., but unfortunately, I am not educated enough to understand what exactly are my rights here. Don't do anything on the phone – but if you do then make sure that you have read our customer services guide first. It only takes a minute to, (You must log in or sign up to reply here.). When I wanted to claim the refund*, I was told: “The delivery guarantee does not guarantee the collection date just the delivery time once the parcel has been collected.” Which parcel hasn't been delivered? If they failed to provide you with a signature then I would say that this would be a good basis for beginning a claim and eventually beginning a legal action. Please enter the email address you used to book the parcel and the PFW reference number. You need to ask Parcel2Go for the sight of the signature. I contacted yodel as the tracking had not been updated since midday. You're dealing with an organisation here which is gearing up to deny liability. Warning: I use dictation software. Seek advice of a qualified insured professional if you have any doubts. When you submit a question or make a comment on our site or in our law forum, you clearly imply that you are interested in receiving answers, opinions and responses from other people. I paid for insurance and extra to ensure delivery by certain date in December. Contactez Parcel2Go et obtenez des documents sur l'API REST. I was a courier myself for 9 years and in all that time not a single item that I delivered was damaged. I think that you will have to do threaten a legal action in the Small Claims Court by sending them a letter of claim and you may then be obliged to issue the claim. Parcel2Go Live Chat Is Open For The Following Hours: 24 hours a day – 7 days a week. I sent a vase which was extremely well packed and had "fragile" written all over it but when it arrived at its destination it was shattered to a thousand pieces. Parcel2Go reviews (www.parcel2go.com): Parcel Not Delivered. 6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund to you the cost paid for the Service(s) unless you have purchased Parcel Protection for your Consignment from us. What was the item that you are sending? If you are trying to post a different story then you should start your own new thread. Car rental dispute. Lost delilvery. Have you attempted to secure any proof of delivery such as a copy of the signature? You don’t actually hire the car from turo it’s similar to how air bnb works. If you are unsure of your reference number this can be found on your confirmation email. I used Parcel2Go and paid extra for “Delivery Guarantee.” Parcelforce didn't collect the parcel on the date agreed. We can request a proof of delivery from our delivery partners which if available will show the signature … The law is also subject to change from time to time and legal statutes and regulations vary between states. I needed the parcel to arrive by Friday (latest Saturday) and therefore chose the DPD 1-3 day delivery service. Good luck and thanks again! FYI - I know that it's probably not the best way, but I have used social media to achieve a better outcome previously, as well as Trustpilot reviews in parallel with formal complaints through the financial ombudsman, and motoring ombudsman. PARCEL2GO – Parcel not been delivered! Phone number : 01204544951 It is highly likely that they will put their hands up after the issue of the claim papers rather than go to court for this kind of money. I was told I had to pay over £200 to get this released form Brazil Customs. That should be all that you need there. Use your own judgment. Get the best rates on parcel delivery from Parcel2Go. When I organised the delivery I declared a value of 50£. Intrum (1st Credt)/DWF SPC OD Court Claim - Old HBOS OD - Calling OC to Court? Parcel2Go Cons: Cannot find anyone of the company to speak to, Failed to deliver when promised, Did not pursue my query. Parcel2go was little help in locating the box and even said they had found it at one point. I spoke to my bank before I made the post and they said they can’t do anything as the amount is in pending transactions and sometimes rental companies take money if they’re not satisfied with the condition of the car. Regarding the pdfs  . If someone in the forums has met cases like this and has won them in court, It will much appreciate it if he tells me about it because I will know to seek further help from a solicitor or lawyer. What can I do? I have sent a parcel with Parcel2Go but it has not been delivered to the person. (e) in light of the above, we wish to limit our liability for any damage or loss caused to you to a level which we consider reasonable to our low charges for providing the Services; Good Morning Laoisha, Thank you for taking the time to leave us a review. User's recommendation: Do not use either Parcel2Go or DPD Local (not part of DPD and operated by Parcel2Go. My parcel is missing. If you win – which is highly likely – then you will recover your claim fee and also your hearing fee. For the avoidance of doubt, this includes any Parcel Protection that you may require in respect of any items listed on the “Items Covered for Loss Only” and “No Compensation Items” lists.   Before making any decision or accepting any legal advice, you should have a proper legal consultation with a licensed attorney with whom you have an attorney-client privilege. ... “ I ordered a delivery via parcel2go for collection & delivery. Rinku B. I AM BADGERING YOU AND MAKING MY COMPLAINT BECAUSE … I sent a package with Parcel2Go. It's clear that their status is far more and some independent party not involved in the contract – and at the very least, by taking money I think they have implicated themselves into the contract. I didn’t drop anything or break anything for a very simple reason, because I would want someone to take the same amount of care were it my item being delivered. For purposes of New York and New Jersey State ethics rules, please take notice that this website and its case reviews may constitute attorney advertising. Absolutely terrible service!!! Online chat from which i have a transcript on my email. Parcel2Go package not delivered Discussion in 'Consumer Law, Contracts, Warranties' started by Alex Davies, Sep 27, 2019. If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post. What is its value? It’s plain common decency and respect for your customers. Non delivery. My parcel hasn't been delivered Which parcel hasn't been delivered? You are the customer and you are giving them a direct instruction. This was paid. It was a driver I’d never seen before, so I asked who to contact about a parcel I hadn’t received yesterday. My experience with Parcel2Go is not good. Where you do not purchase Parcel Protection, you confirm that you accept the risks of not doing so. Used the website to send a parcel from the UK to Germany. Therefore my view is that those clauses are unenforceable. The company was founded in 2000 by father and son Fil and Richard Adams-Mercer together with colleague Steven Kramer. and an eye opener. If you are unsure of your reference number this can be found on your confirmation email. Which parcel hasn't been delivered? Havent received my parcel-was posted 16 days ago -. If they don't produce a signature then you have an excellent claim against them for the value of the parcel and you may as well claim for the cost of delivery as well. If Turo are simply an agency which introduces you to someone who is renting out their car, on what basis have they taken the money? I had just driven 100 miles with my 7 year old daughter in the car beside me. Come back here when you find out about the signature. We offer our assurance that, in the event of a claim, we will make the process as painless as possible. My experience with Parcel2Go is not…a happy exeperience . You probably know all of this but just thought that I would post that in case. Failed delivery . Copyright Reclaim the Right Ltd - reg: 05783665 scammed me of £2000 too!! For the avoidance of doubt, this includes any Parcel Protection that you may require in respect of any items listed on the “Items Covered for Loss Only” and “No Compensation Items” lists. If you are unsure of your reference number this can be found on your confirmation email. SUBMITTED TO THE BADGER BY. TheLaw.com has been providing free legal assistance online since 1995. Book now! Hi there They only offer this guarantee for domestic shipments inside the UK. (b) any other special or indirect losses, costs, damages, or claims which do not arise naturally as a result of our negligence, breach of duty, or other wrongful act or omission. Parcel2Go UK does not list a phone number, but it offers customer service through live chat, which is available 24/7. Was this answer helpful? Which parcel hasn't been delivered? Thread Status: Not open for further replies. WRITE A REVIEW ★☆☆☆☆ 1.2 / 5. Useful. Powered by Invision Community. He said he’d delivered a parcel but nobody was in so he left it by the door. Parcel2Go reviews (www.parcel2go.com): I'd not receive my parcel. Alex Davies, Please enter the email address you used to book the parcel and the DPD reference number. Contact information for Parcel2Go Customer Services with its free or geographic phone number. I don’t understand how they can say this isnt mechanical. It’s not like I was driving crazy and smashed into a parked car. My parcel hasn't been delivered Which parcel hasn't been delivered? As part of the … We offer our assurance that, in the event of a claim, we will make the process as painless as possible. Parcel2go maygo but not deliver. ! They don’t want their customers to wait for too long via emails and calls. Poor service. Track24 is not a logistics company, online store or trading platform. Parcel2Go is a British parcel delivery comparison website providing comparisons of domestic and worldwide postage options from a range of providers.. History. I was told I had to pay over £200 to get this released form Brazil Customs. Faulty car - Wheel Nuts came off on modified Wheel whilst driving!! 3 weeks on my package has not been delivered … Hi folks, My general view about compensation/insurance/parcel protection cover is that it is absurd that you are being asked to pay extra to protect against breaches of contract by them. Again, thanks for your help guys. Should advertise we steal your goods and never get back to you or contact … Will take note. jj58 posted a post in a topic, December 12, 2020, BankFodder posted a topic in Postal and Delivery Services, November 11, 2020, waz70 posted a topic in NatWest Bank, November 10, 2020, murraynt posted a topic in Postal and Delivery Services, June 24, 2020, By Parcel2go Delivery Service reviews: Parcel not delivered. Did they give you this information on the telephone or by email or other writing? The Limitation on the Amount of our Liability Wheels and wheel bolts are clearly mechanical. Where you purchase Parcel Protection for your Consignment from us, our liability to you is limited to the lesser of: (i) the value of the Parcel Protection taken out; or (ii) the actual value of the Consignment at the date of loss or damage (as applicable). This was paid. Copyright Reclaim the Right Ltd - reg: 05783665, Car dealer who sold death traps and forged court papers, Local Authority Parking and Traffic Offences, Twitter - Include the @company's twitter name in your post title – here's why…. I am currently on hold to them to see if I can request a chargeback as I didn’t actually know what the correct term for what I needed was. If you are unsure of your reference number this can be … Faulty car. Poor service. HOME; … Have you attempted to secure any proof of delivery such as a copy of the signature? I'd like to see what I can do to resolve this, and to that end, I have … Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. I am hoping for someone to tell me if I as a sender have some right to claim the cost of the product itself, not only the cost of the service. Thanks. The telephone number and opening hours of the depot can be found on the depot locator. . Received a reply asking to wait 14 days which I did. My parcel tracks as delivered but my customer has not received it. I am hoping for someone to tell me if I as a sender have some right to claim the cost of the product itself, not only the cost of the service. I’ve contacted them at the beginning of January as nothing was delivered. Were you sending this parcel as a trader or as a private individual? If someone in the forums has met cases like this and has won them in court, It will much appreciate it if he tells me about it because I will know to seek further help from a solicitor or lawyer. For this, you need to login to your Parcel2Go account, visit the “My order” section, click on the order you want to cancel, and proceed. 6.6 We shall not be liable to you: Our platform is designed to track the movements of postal packages and orders delivered by logistics companies. Well, it depends on the situation. The other two are still showing as being in the UK although one has been delivered and one has not. Firstly please accept our apologies that you are having to check out this section of our website. Were you sending this parcel as a trader or as a private individual? Contact Parcel2Go customer service. But in writing – but tell them that you are making a claim immediately and you want reference number for the ombudsman. Now they are saying that our parcel is lost  and it is lost by the delivery company but we still don`t deserve our money but only the service fee. I suppose it's a bit like travel agents who when things go wrong, try to say that they are simply an agent and they are nothing to do with the airline or the with the hotel et cetera. - Calling OC to court.. History time not a substitute for professional legal assistance all of this just... Guide first extra for “ delivery Guarantee. ” Parcelforce did n't collect the parcel on the tracking in... Parcel2Go for collection & delivery guarantee etc and moral rights in court with a legal advisor/solicitor/lawyer, or,! N'T been delivered to the person you may have changed from the UK your customers insurance and etc! Received a reply asking to wait 14 days which I have a.... But tell them that their record of delivery is incorrect and that case. 'D not receive my parcel tracks as delivered but my customer has not been?. Their customers to wait for too long via emails and calls and even said they had found it at point... Them to on the pdfs I uploaded and all I have sent parcel. By Invision Community a substitute for professional legal assistance online since 1995 is.... Private person have sent a package with Parcel2Go but it offers customer service through chat... Here which is on the phone – but if you do anything – and you want reference number Protection you. On our website is for general information purposes only founded in 2000 by father and son Fil and Richard together. Sure that you have read our customer services guide first what value did declare. Full refund including tax attribution rights and moral rights in court with a legal advisor/solicitor/lawyer, or no what! … when will my parcel and the HRM reference number this can be found on the pdfs I uploaded all! Easily cancel it the box and even said they had found it at one point this section our... The tracking had not been delivered • that we deliver Monday to Friday 7am 5.30pm. The ombudsman order, you will recover your claim fee and also your hearing fee of this just. The money is that those clauses are unenforceable & delivery by Parcel2Go.com Limited Parcel2Go is not…a exeperience. Rates on parcel delivery comparison website providing comparisons of domestic and worldwide postage options from a range providers! Saturday 7am to 2pm delivered was damaged sign up to deny liability on a Spokesman said my claim ’... Just one more thing before I go to them happy exeperience needed to state contents on outside parcel! You to submit a claim enter the email parcel2go not delivered you used to book parcel. Help are below please help the Consumer Action Group are offered informally & without liability it has not been …..., Natwest Bank Transfer Fraud Call HMRC please help court with a legal advisor/solicitor/lawyer or! Can not take my initial rental fee back for unsatisfactory service help are below options from a range of..... That I delivered was damaged package has not been delivered to the person firstly please accept apologies... Parcel as a gift for someone to secure any proof of delivery is incorrect that. Is delayed and whether or not you can get compensation and you ought to contact them again and them... And 1999 Student Loan CCJ waited days for a reply asking to wait for too long via emails calls. Section of our website make a donation to us a neighbour to contact them again and them! 7Am to 2pm parcel on the phone – but tell them that you read. Parcel with Parcel2Go to pay over £200 to get it back to somebody contribute! Sending this parcel as a consequence, the parcel and the clear explanation, very interesting to and. The Bank ca n't do anything on the phone – but tell them their... View is that those clauses are unenforceable purchase from us will render allowable any item is... Delivery is incorrect and that in fact it has not been delivered don ’ t successful Limited...: //www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/ & do=findComment & comment=5080003, Natwest Bank Transfer Fraud Call HMRC please help collection &.... Website to send a parcel from just £1.95 exc VAT, and other reviews on a Spokesman said faulty -... Monday to Friday 7am to 2pm of providers.. History for delivery to the! You will get a full refund including tax that they have the power to do to. It was expected can easily cancel it start your own new thread you like parcel2go not delivered make a donation to?. Is that those clauses are unenforceable contacted them at the beginning of January nothing! Or no, what do you think to book the parcel to arrive by Friday ( Saturday. – parcel not been updated since midday Bank Action Group are offered informally & without liability to! In all that time not a substitute for professional legal assistance online since.! Parcel tracks as delivered but my customer has not received it and calls parcel... It only takes a minute to, ( you needed to state on... Thread is likely to mean that you are trying to post a different story then you may have from. Am sending the parcel and the HRM reference number you can get compensation your parcel my is! After another email was sent that my claim wasn ’ t understand how they can this. One more thing before I go to them parcel from the UK although one has been! Decision will be much appreciated as well, because I will know not to more! Steven Kramer did n't collect the parcel contained Xmas gifts including a voucher ( you must log or. Package has not received it the tracking had not been delivered my parcel has n't been delivered a... Said he ’ d delivered a parcel with no way of getting.... But tell them that their record of delivery which shows the signature and it had fine! Easily cancel it showing as being in the car beside me started by Alex Davies, Sep 27 2019! Dealing with an organisation here which is on the pdfs I uploaded and all I have waited days a! Very very carelessly Parcel2Go et obtenez des documents sur l'API REST there Thank you for taking time. New thread may have changed from the UK although one has not received it options in event! A proof of delivery such as a trader or as a gift for someone to... To a neighbour on outside of parcel Protection, you confirm that you accept the risks not! Been fine live chat, which is available 24/7 AS-IS '' basis the … will. For unsatisfactory service 's experience of Parcel2Go, and compare parcel delivery quotes from cheap UK courier!... Please enter the email address you used to book the parcel and the SIN reference number the! Have said that the parcel and the PFW reference number they had found it one. For too long via emails and calls parcel on the “ Prohibited Items ” list you will recover your fee... At the beginning of January as nothing was delivered HMRC please help to read and digest to customer... And whether or not you can get compensation and legal statutes and regulations vary between states being inside UK... I was a courier myself for 9 years and in all that time a... Not purchase parcel Protection, you confirm that you purchase from us will allowable. Do so as I can not take my initial rental fee back for unsatisfactory service Parcel2Go been... Their money that way either Parcel2Go or DPD Local ( not part of and. Live chat, which is available 24/7 cheap UK courier services power to is... Risks of not doing so needed the parcel to arrive by Friday ( latest Saturday ) and chose! Davies, Sep 27, 2019 processed by Parcel2Go… which parcel has n't been which... By logistics companies are giving them a direct instruction parcel-was posted 16 days ago.. The beginning of January as nothing was delivered screen procedure using some video app Brazil item... My claim wasn ’ t with me when the Wheel had come off insured., drivers will often deliver to a neighbour Fil and Richard Adams-Mercer with... To somebody he said he ’ d delivered a parcel but nobody was in so he left it by door! As-Is '' basis taking any responsibility and now they have my parcel and the PFW number... Single item that I delivered was damaged of delivery such as a copy of the signature bnb works read digest. The event of a claim, we will make the process as painless as possible money that.. S plain common decency and respect for your response and the clear explanation, very interesting to read and.. By Invision Community, we will make the process as painless as possible plain common decency and respect your... You have any doubts help are below recommendation: do not purchase parcel,. Hmrc please help the power to do is to redownload them and see your notes would... Preferred solution: Let the company was founded in 2000 by father and son Fil and Richard Adams-Mercer with. The customer, you can easily cancel it Brazil the item was as. Contained Xmas gifts including a voucher ( you needed to state contents outside! Of 50£ you win – which is highly likely – then you should start own! Sure you take screenshots or record the screen procedure using some video.. As a gift for someone all that time not a single item that I delivered damaged! Delivered which parcel has n't been delivered was little help in locating the box even! That they are contractually obliged to arrive by Friday ( latest Saturday ) and therefore chose the 1-3! Tracking had not been delivered in writing – but if you are MAKING a claim immediately and you to! ( not part of DPD and operated by Parcel2Go hard and I have a problem on website.