Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table: The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. My 2012 R2 RDS deplo… "WorkSpace Status: Unhealthy. However, this hotfix is intended to correct only the problem that is described in this article. Error code: 0x3000062 A customer gave me access to their Remote Desktop Gateway server to do some after-hour consulting. The 504 Gateway Timeout error is an HTTP status code that means that one server didn't receive a timely response from another server that it was accessing while attempting to load the web page or fill another request by the browser. Your help is highly appreciated! If this keeps happening, contact your network administrator for assistance. This article describes an issue that occurs if you try to access the Remote Desktop Services (RDS) server through Remote Desktop Gateway (RD Gateway) service in Windows Server 2012 R2. Every time I attempted to connect from my Microsoft Surface Book, I got the following error: Your computer can’t connect to the Remote Desktop Gateway server. As soon as I added that entry, I was able to connect. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to. The Remote Desktop client negotiates a connection method to send the Remote Desktop Protocol (RDP) data to the Gateway Server. When I opened a RDP connection from my Mac to the Windows Server I would ge the following error: "Remote Desktop Connection cannot verify the identity of the computer that you want to connect to" Since I was able to connect from a Windows Machine I was under the assumption that the RDP problem layed with my Mac. Hi everyone! Contact your network administrator for assistance." But the exact same "Internal Error" problem with connecting via Remote Desktop, which presents intermittently. Important Do not install a language pack after you install this hotfix. @ian11230 If you're using Azure Active Directory Domain Services, you need to make sure the deployed servers are in the "AADDC Computers" OU and you log in using an admin account that is in the "AADDC Users" OU.Make sure the admin user is a member of the "AAD DC Administrators" group in Azure Active Directory. Windows Server 2012 R2 file information and notes. An error occurred while communicating with the Remote Desktop Gateway. This indicates the Web Interface is trying to go out via a … To check the current port on which the Remote Desktop service is listening on the computer, open the registry editor (regedit.exe), and go to the registry key: Error code: 0x3000062 I can connect to this computer when I'm on the same network, but if I connect to a different network, I can't connect. An error occurred while communicating with the Remote Desktop Gateway. How to apply MFA to Remote Desktop Gateway sessions. There have been quite a few reports which state that users are not able to use the Remote Desktop Connection client to connect to another system. I assumed my account was not setup correctly, but the customer was able to successfully connect with the account they assigned me. Additionally, the dates and the times may change when you perform certain operations on the files. You may also notice that the Terminal Services Gateway (TSGateway) svchost.exe process is taking excessive CPU time. The remote desktop error ‘ An internal error has occurred ’ is often caused by RDP settings or its local group policy security. "An error occurred while communicating with the Remote Desktop Gateway. • “An error occurred while sending data to the Remote Desktop Gateway Server. Try reconnecting later or contact your network administrator for assistance. I know this thread is a bit old but I am facing the same issue with on-premise enterprise gateway and corporate firewall. ? Currently I can only route traffic for RD Web through the application gateway. Add Azure Application Gateway (With WAF) support for RD Gateway traffic. If this keeps happening, contact your network administrator for assistance. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. I was able to extract these exceptions from the configurator logs. Error code: 0x3000008 I don't see much on the internet regarding this error so if someone could please answer. The Remote Desktop Gateway server typically is located in a corporate or private network. A new Windows 10 Pro 1803 computer could not establish a connection through a Server 2016 machine running Remote Desktop Gateway. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. Connecting To Your Server Using Remote Desktop Protocol (RDP) Remote Desktop Can't Connect to the remote desktop computer for one of these reasons Native Remote Desktop Protocol (RDP) resources may fail when launched from a BIG-IP APM access session webtop. Install "Remote Desktop Connection 7.0 client update" (KB969084) Download "WindowsXP-KB969084-x86-enu.exe" 2. We were unable to connect you to your WorkSpace. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. You may have to restart the computer after you apply this hotfix. RD Gateway and RemoteApp Error: Remote Desktop can’t connect to the remote computer “RDS.Domain.Local” for one of these reasons by amy We just finished setting up a Windows Server 2012 R2 Standard RDS server and began testing the RD Gateway, RDWeb, and RemoteApp features and hit this: :(– Daniel Nov 9 … An error occurred while communicating with the Remote Desktop Gateway. Both systems are running Windows Sever 2008 Enterprise x64. However, hotfixes on the Hotfix Request page are listed under both operating systems. For more information, see Add language packs to Windows. This hotfix does not replace a previously released hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC). When I first came on the scene there was a bare-metal 2008 server that was reallyhaving a tough time. Manually Update Resilio Sync – FreeNAS 11.3, Reset HPE ILO Password from vSphere ESXi Host, Find HPE ILO IP Address from vSphere ESXi Host, iDRAC6 Virtual Console Java – (Connection Failed). A supported hotfix is available from Microsoft. Manage appointments, plans, budgets — it's easy with Microsoft 365. The global version of this hotfix installs files that have the attributes that are listed in the following tables. The following registry edit fixed the issue for me, although I am still baffled as to why it is needed, since it doesn’t exist on my Desktop PC registry which worked from the start. Also check the remote computer your trying to connect to and that it has no ip conflicts like two machines with the same ip. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. Remote Desktop license upgrade If you do, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature. The Win10 machine showed this error: The server’s Security event log had a 4625 Audit Failure event with Status 0xC000035B: The reason behind the error seems to be the use of HTTP/UDP connection by the Remote Desktop client. If this keeps happening, contact your network administrator for assistance. The server is temporarily unavailable or a network connection is down. Enter your email address to subscribe to this blog and receive notifications of new posts by email. MacOS and Remote Desktop. I never had any problems with Windows 10 and Remote Desktop until about a year ago, so I'm assuming one of the newer revisions of Windows 10 introduced this problem. To use the hotfix in this package, you do not have to make any changes to the registry. If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2. "Your computer can't connect to the remote computer because the Remote Desktop Gateway Server's certificate has expired or has been revoked. The error log looks like the following. Windows 10 Dual Monitor remote session only showing one monitor on connection. The error ‘ Your computer can’t connect to the Remote Desktop Gateway Server ’ trips when you are not able to connect to a remote system. When I attempted to connect from my Desktop PC (same Windows 10 build as my Surface Book), I was able to connect successfully. I am sorry for opening another thread on this, but None of the existing threads was exclusively written RDG :) The Problem is straight forward, WAF used to publish RDP over RDG on Server2008R2 RDG and Sophos UTM 9.411-3. Microsoft Remote Desktop Mac Mouse problem. Check RDP Port and Windows Firewall Settings. Here's the detailed output: ActivityId : 985a50ab-9cfc-4b24-a4fa-1526673c0000 *Posts on this site may contain affiliated links*. When this issue occurs, you receive the following error message that prevents you from accessing the Remote Desktop Services (RDS) server: Your computer can't connect to the remote computer because the Remote Desktop Gateway server is temporarily unavailable. A customer gave me access to their Remote Desktop Gateway server to do some after-hour consulting. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. 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